Ah, for the good old days when bankers made money by providing useful services – taking deposits and making loans, for example. Is it too much to expect bankers to make money honestly rather than through hidden fees and “gotcha” programs? Now the New York Times reports a massive effort in the industry to keep [...]
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Larry Ellison has said that with the acquisition of Sun he is ready to take on IBM in the enterprise. Others don’t think so. I’ve been steadily impressed with what IBM is doing in financial services. Everyone talks solutions, and has done for years, but IBM seems to offer the combination of hardware, software and [...]
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Some new research by David De Cremer, a professor at Rotterdam School of Management, Erasmus University and visiting professor to the London School of Economics, raises a few interesting questions about bonuses, the main one being – should anyone trust bonus-driven bankers? In his research involving 15 top Dutch banking executives, De Cremer, also of [...]
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Reinforcing some of the statements in my piece on customer retention in the current issue of Banking Technology, is this amusing comment from Stan Demarest, SVP of segment management at Hibernia National Bank: “There was an article that came out probably 15 years ago in one of the banking trade journals, saying banks were so [...]
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