Wells Fargo can’t find the checks from mortgage holders, and a judge finds that a problem …
Noting that Wells was a big backer of a law change that allows banks to stop returning canceled checks, The NY Times’ Gretchen Morgenson shows what can happen. The bank lost track of payments with the result that at [...]

Filed under: Technology | Comments Off

Technology behemoth Microsoft’s approach to capital markets is strategically flawed and poorly executed, according to a sharply critical report from Aite Group. Microsoft responds that the report is error-prone – it talks about stock options which Microsoft dropped several years ago in favor of stock grants, and its estimate of Microsoft’s spending in capital markets [...]

Filed under: Securities & Capital Markets, Suppliers, Technology | Comments Off

Just like last year and the year before, and well … the year before that, “contactless” was one of the main buzzwords at the 2008 Cartes trade show in Paris. And just like last year, vendors and card schemes have been boasting about their pilots and partnerships all over Europe, some involving mobile phones, others [...]

Filed under: Payments, Retail Banking, Technology | Comments Off

Customer Relationship Management (CRM) seems an unlikely candidate to pull banks out of the messiest financial crisis in decades, given the disappointing results experienced by many institutions after their first wave of CRM investments.
Yet that is the very thing suggested in a joint press release by the European Financial Management & Marketing Association and Atos [...]

Filed under: Credit Crunch, Retail Banking, Technology | Comments Off