WHO shows Smart Risk Management

Want to see intelligent risk management in operation? Dial up the World Health Organization press conference April 29 on CNN or some other site and try to recall any recent political or financial press conference with this level of calm, smart presentation of complex information. .
Dr Margaret Chan, director general of the organisation, took questions [...]

Self-defence technology in bank branches?

Among the many consequences of the current economic context is a rise in hostile feelings directed at the banking industry. In France, this appears to have translated into increased rudeness and aggressive behaviour from irate customers interacting with banking staff. The French Banking Association said recently that the number of “incivilities” had risen by 20% [...]

Funnier Than a One-arm Economist

I think it was US President Harry Truman who wanted a one-armed economist so he couldn’t say, “On the one hand, on the other hand …” Paul Donovan from UBS proved himself funnier, and more provocative, than one would expect from at economist during TradeTech.
Hmm, does that sound like damning with faint praise?
He sees causes [...]

The Oracle at Delphi

Oracle has bought its old compadre Sun.
On the principle that “My enemy’s enemy is my friend”, Sun and Oracle make a good pairing against the Microsoft/SAP axis. Larry Ellison’s comments about the front-to-back offering are reminiscent of IBM in the 1980s, only in reverse as a software firm moving into hardware.
When IBM approached Sun we [...]

Does McKinsey have its head in the Clouds?

The potential for Cloud Computing has been hotly debated for a while, with some banks, such as Merrill Lynch, taking the plunge and implementing large projects to try and reap the benefits of virtualisation.
While a number of companies are championing Cloud Computing others remain sceptical as to the value it can offer, suggesting that owning [...]

SharePoint for Onboarding

Weird term, onboarding: anyone from outside financial services would be perplexed at hearing there is a specific term for  signing up new customers, or that it would be a problem. Yet at a Gartner conference two years ago, a consultant talked about what a big deal it was to be able to pre-fill forms when an [...]

Utility Banking — at the Supermarket

Will the debate about bank models be superceded by other players? In the UK Tesco is now offering financial products including savings, loans, mortgges and insurance, directly.
Wal-Mart tried to get into the business in the US a couple of years ago by buying a rather obscure sort of banking license, but bank opposition managed to [...]

Gartner Delves into Social Networking and Banking

In a well-conceived 16 page report, Gartner analysts Stessa Cohen and Alistair Newton depict social network in banking as having two dimensions — an information flow between social networkers and transmission and storage of funds on social networks.
Banks, they say, are not inclined to see social networking as a threat as a threat, while the [...]