Innovation & client acquisition

BNP Paribas held its Innovation Days in Paris at the end of June, an annual event during which the bank’s various units and technology partners display and discuss their latest innovative initiatives. This usually purely internal event was open to reporters for the first time, with genial chief executive Baudouin Prot himself giving a tour […]

Online Marketing Works For Smart Banks – Aite Group

The largest US banks are expending more effort in online marketing and getting results in the form of increased account balances, improved retention and more products per customer, says the Aite Group’s Ron Shevlin in a new report.
“Considering trends in consumer behavior, Aite Group believes many institutions are digging a hole for themselves by underinvesting […]

China Offers US Economic Advice

Ah, sweet revenge. Chinese leaders are offering the US advice on how to run its economy, and a bit of criticism on its performance so far, reports Edward Wong in The New York Times. The Chinese have called America’s concept of economic regulation “warped,” and called on the country to halt the dollar’s decline. America […]

New World for Investment Banking?

Some outlines of regulatory changes are starting to take shape. My guess is that US investment banks will see increased regulation in return for the Fed’s intervention in the case of Bear Stearns and its decision to allow investment banks to borrow from it.
The Fed’s approach will be to that the cowboys of finance are […]

when to do nothing …

James Tisch in the Wall Street Journal commenting on the banking crisis:
“If there’s nothing to do, do nothing. But many CEOs can’t so that. If you’re an action junkie, it’s going to get you in trouble.”

Visualisation Still Alive and Well

Visualisation makes sporadic appearances in financial services. At SIFMA in New York last week, complex events processor Aleri showed a neat trading dashboard with excellent graphical tools developed by Lab49 in New York. Now Financial Insights has published a piece on visualisation with real world examples such as Credit Suisse’s CrossFinder+, a visual heat map […]

Sofitel London – An Example of Excellent Service

When you think about it, a bank and a hotel have a certain similarity. The customer-facing staff stand behind high counters and work with computers.
We arrived at Sofitel St. James around noon on a recent Saturday to prepare for a friend’s wedding. The woman on reception used her phone to check before informing us the […]

Bankers — Bring Back The Punch Bowl

For a couple of weeks I have been writing about banking and regulation and the possibility, make that likelihood, that a Democratic regime in the US will be looking at an extensive set of new regulations. Is the financial services industry making any effort to get out in front of this?
Not as far as I […]

Banking Needs Big Bonuses — For Supervisors

Ah, here is a fresh idea from Charles Goodhart and Avinash Persaud  in the FT: give bank supervisors hefty bonuses that pay out over five years or so if the firms in their purview stay profitable.
Next on their menu is a revision to Basel II capital adequacy requirements that raises them by a ratio linked […]

Banker’s Compensation Plans up for Review

Deutsche Bank’s CEO Josef Ackerman touched off a storm a few weeks ago as chair of the Institute of International Finance when a working paper there suggested revisions to mark-to-market because values in an illiquid market “results in valuations that do not provide a true picture of the financial positions of the firms.” Meanwhile the […]