Just like last year and the year before, and well … the year before that, “contactless” was one of the main buzzwords at the 2008 Cartes trade show in Paris. And just like last year, vendors and card schemes have been boasting about their pilots and partnerships all over Europe, some involving mobile phones, others [...]
Filed under: Payments, Retail Banking, Technology | No Comments »
Customer Relationship Management (CRM) seems an unlikely candidate to pull banks out of the messiest financial crisis in decades, given the disappointing results experienced by many institutions after their first wave of CRM investments. Yet that is the very thing suggested in a joint press release by the European Financial Management & Marketing Association and [...]
Filed under: Credit Crunch, Retail Banking, Technology | No Comments »
As many of you probably know by now, French president Nicolas Sarkozy has had money siphoned from his bank account and pressed charges in September, leading to the arrest of three people. Two of them have reportedly used his account number to buy mobile phone contracts. The third suspect is a shop employee, although it [...]
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The list of local councils and charities and the amounts they had deposited in Iceland is astounding. But it does raise a big question — where were the sales reps from Lloyds, HSBC, Barclays, et. al. Cheltenham Borough Council: £11 million in Iceland banks … Dorset County Council: £28.1 million … the list goes on [...]
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A survey-based study presented this week by Deloitte in Paris has some interesting revelations about banks’ attitudes to MiFID, which the consultancy divided into two main categories: the pro-MiFID and the merely “MiFID-compliant”. You guessed it, the former are a lot more proactive than the latter. But more interestingly, Deloitte found that it was retail, [...]
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The largest US banks are expending more effort in online marketing and getting results in the form of increased account balances, improved retention and more products per customer, says the Aite Group’s Ron Shevlin in a new report. “Considering trends in consumer behavior, Aite Group believes many institutions are digging a hole for themselves by [...]
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You’d think it would be easy and affordable to “electronify” business documents. After all, isn’t it much easier, not to mention faster, to email an invoice rather than send a hard copy in the post? Sounds simple enough, except that, in its infinite wisdom, European law demands that electronic invoices be digitally signed, with a [...]
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When you look at the way the internet has impacted the way we consume music and news, or the way we shop, it may seem that financial services is perhaps one of the industries on which the web has had the most limited impact. Apart from online trading, there have been relatively few revolutionary inventions [...]
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