I was travelling into the office today listening to my iPod on shuffle and marvelling at how scratchy and lo-fi Public Enemy’s Don’t Believe the Hype sounds these days, when I started playing with the device in my hands. Having been an initial sceptic about the iPod and asserting it was ‘just another walkman fad’ [...]
Filed under: Payments, Retail Banking, Technology | 1 Comment »
Reinforcing some of the statements in my piece on customer retention in the current issue of Banking Technology, is this amusing comment from Stan Demarest, SVP of segment management at Hibernia National Bank: “There was an article that came out probably 15 years ago in one of the banking trade journals, saying banks were so [...]
Filed under: Corporate Banking, Retail Banking | No Comments »
The largest US banks are expending more effort in online marketing and getting results in the form of increased account balances, improved retention and more products per customer, says the Aite Group’s Ron Shevlin in a new report. “Considering trends in consumer behavior, Aite Group believes many institutions are digging a hole for themselves by [...]
Filed under: Retail Banking, Technology | No Comments »
When you think about it, a bank and a hotel have a certain similarity. The customer-facing staff stand behind high counters and work with computers. We arrived at Sofitel St. James around noon on a recent Saturday to prepare for a friend’s wedding. The woman on reception used her phone to check before informing us [...]
Filed under: Technology | No Comments »
