Reinforcing some of the statements in my piece on customer retention in the current issue of  Banking Technology, is this amusing comment from Stan Demarest, SVP of segment management at Hibernia National Bank: “There was an article that came out probably 15 years ago in one of the banking trade journals, saying banks were so [...]

Filed under: Corporate Banking, Retail Banking | No Comments »

“What keeps you awake at night?” In interviews with more than 1,000 C-level executives at firms around the globe – including 54 financial institutions – IBM researchers trotted out that standard question. Quite a number of deep issues, it turns out. “A very high number of financial services executives, 80%, is figuring out what their [...]

Filed under: regulation, risk, Securities & Capital Markets, Technology | No Comments »